❓ Frequently Asked Questions
Detailed answers about accounts, payments, technology, and usage
🔐 Account & Privacy
I forgot my random code (Account ID). Can I recover it?
No. Our system is designed as "burn after reading". After you pay and generate your account, for maximum security, the code automatically destroys all your payment information, including but not limited to order numbers, emails, etc. We have no database storing your personal contact information, so we cannot help you recover it.
Please save your random code as carefully as you would save a private key.
Please save your random code as carefully as you would save a private key.
Why do you recommend using Monero (XMR)?
Monero is the only truly untraceable cryptocurrency. Unlike Bitcoin, XMR hides the sender, receiver, and amount.
How to get XMR? We recommend using decentralized, non-custodial exchanges like Bisq Network or Retoswap (Tor-based) for secure exchange without KYC requirements.
How to get XMR? We recommend using decentralized, non-custodial exchanges like Bisq Network or Retoswap (Tor-based) for secure exchange without KYC requirements.
⚡ Connection & Technology
Why is your Reality Protocol hard to detect?
Traditional obfuscation is often just a simple HTTP wrapper. Our Reality Protocol, combined with our exclusive "Smart Gateway Camouflage" technology, runs an actively-used enterprise portal directly on the server.
This is sufficient to fool any shallow or deep inspection by the GFW, resulting in an extremely high survival rate.
This is sufficient to fool any shallow or deep inspection by the GFW, resulting in an extremely high survival rate.
What does "Philippines Traffic Unlock" mean in the app?
This is an advanced server-side routing control feature. When you enable "Philippines Traffic Unlock" in your dashboard, our server automatically pushes specific routing rules that precisely redirect your traffic to Netflix, GCash, Maya, and other specific services through a native Philippine residential broadband exit.
You don't need to switch nodes—just use your existing connection to unlock restrictions.
You don't need to switch nodes—just use your existing connection to unlock restrictions.
📋 Usage Policy
Can I use BT (BitTorrent) downloads?
BT downloads cannot be performed within the VPN tunnel. Our client is configured with smart routing rules that automatically bypass the VPN for BT download software traffic, using your local broadband connection directly.
📖 Device Optimization
How do I get the best experience on Kindle E-ink?
Our AI chat system natively integrates an E-ink exclusive mode. It doesn't rely on frontend CSS filters—instead, it renders a pure black-and-white, animation-free, high-contrast serif text interface directly on the server side.
When you access the chat page from the Kindle browser, it automatically detects and provides the most eye-friendly reading experience with no additional setup required.
When you access the chat page from the Kindle browser, it automatically detects and provides the most eye-friendly reading experience with no additional setup required.