📋 Terms of Service
Clear service agreement and usage rules protecting both parties' interests. Please read and understand the following terms carefully before using our service.
📖 Acceptance of Terms
By accessing, registering, or using Xiexie VPN (referred to as "the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.
Important Notice: Using our service indicates that you have read, understood, and agreed to comply with all contents of these Terms of Service.
🔧 Service Description
Xiexie VPN is a network acceleration service based on VLESS + Reality protocol, designed to provide users with secure, private, and fast network access experience.
Service Features:
- Zero-log policy - Technically ensures no user activity recording
- VLESS + Reality encryption protocol for security protection
- Global multi-node servers ensure connection stability
- Support for Windows, Android and other multi-platform clients
- 24/7 technical support service
Technical Limitations:
- Service availability depends on network conditions and server status
- Connection speeds may vary due to geographical location and network conditions
- Certain regions or network environments may affect service quality
🔒 Technical Architecture
Our service is based on a true zero-log technical architecture, which means we are technically unable to monitor, record, or obtain your network activity data.
Technical Facts:
- Xray log level set to "none" - generates no logs
- Nginx access logs completely disabled - access_log off
- Server system logs automatically cleaned periodically
- Cannot obtain user browsing records, visited websites, or online activities
Important Declaration: Since we cannot monitor user behavior, users must assume full legal responsibility when using the service and comply with all applicable laws and regulations in their jurisdiction.
💳 Payment and Refunds
This service uses a prepaid model, supporting various payment methods including cryptocurrencies, Alipay, PayPal, etc.
Payment Policy:
- Service fees must be paid in advance; postpaid mode is not supported
- Service time takes effect immediately after payment
- Trial services are supported; specific policies are subject to official website announcements
- Service duration is calculated by natural time, not adjusted based on usage frequency
Refund Policy:
- 30-day unconditional refund guarantee provided
- Refund requests must be submitted within 30 days of purchase
- For refund details, please refer to our Refund Policy page
👤 User Responsibilities
Although we technically cannot monitor user behavior, users still need to assume the following responsibilities:
Legal Responsibilities:
- Comply with all applicable laws and regulations in your jurisdiction
- Take full responsibility for your online behavior
- Do not use the service for any illegal activities
Account Management:
- Properly safeguard account information and connection configurations
- Do not share account or configuration information with others
- Contact customer service promptly if you notice any account anomalies
Disclaimer: Due to technical architecture limitations, we cannot monitor or verify users' specific usage behavior, so users must ensure compliant usage themselves.
⚠️ Disclaimer
To the maximum extent permitted by law, we are not responsible for the following situations:
Service Interruptions:
- Service interruptions caused by network failures, policy changes, or other force majeure
- Temporary service suspensions during scheduled maintenance
- Third-party infrastructure failures or policy impacts
- Network blocks or interference in users' regions
User Behavior:
- Any consequences resulting from users' illegal use of the service
- Account information leakage due to user negligence
- Connection failures caused by user device or software issues
- Speed or stability issues due to users' network environment
Data Security:
- Content and security of data transmitted by users
- Data processing behavior of third-party websites or services
- Data security and privacy protection on user devices
Service Nature: This service only provides network acceleration technical support and does not assume responsibility for users' specific usage purposes, content, or results.
🔄 Service Changes and Termination
We reserve the right to modify or terminate the service at any time, but will make every effort to notify users in advance.
Change Notifications:
- Major service changes will be notified to users 30 days in advance
- Notifications will be published through email, website announcements, and other channels
- Continued use of the service is considered acceptance of the changes
Service Termination:
- Users can stop using the service at any time without additional procedures
- Service will automatically stop after expiration without automatic renewal
- Service termination does not affect existing rights and obligations
📋 Terms Modification
We may update these Terms of Service from time to time to reflect service changes or legal requirements.
Modification Process:
- Major modifications will be notified to users 30 days before taking effect
- Modified terms will be published on the website with update dates marked
- Continued use of the service indicates acceptance of the modified terms
Recommendation: Please check this page regularly to stay informed of the latest Terms of Service content.
📞 Contact Us
If you have any questions about the Terms of Service, please contact our customer service team at any time
Customer service response time: Usually within 24 hours
Thank You for Your Trust
We are committed to providing high-quality, transparent network acceleration services and look forward to establishing a long-term cooperative relationship with you.